Spa Policy


We do not offer refund on our services, but want our customers to be 100% satisfied. We want to turn your frown upside down. Please contact us at, so we can remedy any issues you may have.


Cancellations Policy

We kindly ask at least 24 hours advance notice for cancellation or any changes in appointment. Cancel for free up to 4 hours ahead, otherwise the credit card or gift card used to hold the appointment will be charged 50% of the service price for cancellation or 100%  for not showing up.



A credit card or gift card will be required in order to reserve a time slot.


Appointment Time

We kindly ask to arrive on time your scheduled appointment. If service begins late due to the client tardiness, the service will end at the originally scheduled appointment.


Group Reservations

Full Prepayment is required.  Group cancellation will be charged 50% of the reserved service(s).


Forms of Payment

Visa, Mastercard, AMEX, cash, and Merum Face Bar gift cards.


Please let us know before treatment if you are pregnant or have any special or medical needs that require additional attention. Some treatments are not recommended.


Merum Face Bar prices are subject to change without notice. We reserve the right to reject any businesses for any reason.